Give time, where credit’s due

Time Credits are the largest time-based currency in the UK. They offer an innovative way to attract and retain volunteers, drive engagement in services and maximise community participation.

WHAT ARE TIME CREDITS?

Time Credits are a community currency that can be earned by volunteers or service users, simply by giving their time. Time Credits can then be used to access activities across our unique national spend network, including local attractions, training courses and leisure services.

Time Credits are co-ordinated by Tempo, a charity working to enable more people to volunteer. We’re growing a movement of future-thinking charities, statutory authorities, community groups and businesses, who share our belief that giving time and feeling valued improves health, happiness and future prospects.

WHO CAN BENEFIT FROM TIME CREDITS?

Charities, voluntary organisations, community groups, public services, arts, culture and entertainment venues, sports clubs, local authorities, CCGs, health boards, housing providers, health and social care providers, schools or any organisation that uses volunteers.

We develop Time Credits programmes for communities and places, often focusing on specific outcomes such as community resilience or substance use recovery.

Find out more about setting up a programme.

We also offer Time Credits to individual organisations as a one-off purchase or subscription, to help attract and retain volunteers, drive engagement in services and maximise community participation.

Take a look at our implementation models and packages.

THE BENEFITS OF TIME CREDITS


The benefits of Time Credits

Time Credits provide an accessible and affordable way to increase capacity and grow, allowing you to achieve more and meet your goals.

Attract and retain volunteers
• Recruit more diverse volunteers & attract different skill sets. Help recruit for specialist roles (e.g. youth ambassadors)
• Attract volunteers for unsociable hours, or for one-off seasonal events / projects
• Retain volunteers for longer – recognise and reward the value of people’s time, building confidence and self-worth

Drive engagement in services
• Time Credits can help you engage with key target audiences to meet specific goals (e.g. reducing loneliness, increasing participation of vulnerable adult groups or encouraging skill sharing in the community)
• Use Time Credits to up-skill certain groups of beneficiaries or service users (e.g. using volunteering as a step towards employment)
• Offer more services or activities to the community (e.g. extended opening hours at a museum or support service users to start a new peer support group)

Maximise community participation
• Encourage greater engagement of service users by creating new opportunities for them to participate in service design and co-production (e.g. joining a service user forum, helping to create promotional materials or becoming a community champion)
• Attract volunteers with specific skills to support service users or offer more services (e.g. IT or translation skills, CV writing)

Find out how Time Credits could work for your organisation or contact us for more information.

Any questions? Take a look at our FAQs.

POSITIVE IMPACT

Time Credits provide dual benefits for your volunteers and service users. Both earning and spending Time Credits help to improve their health and wellbeing. They also enable you to reach people who don’t normally volunteer, making a positive difference to their lives as they become more active members of their communities.

“People who volunteer with us feel extremely valued, they have started to develop their own projects and commit even more time than ever before.”
Local organisation, Cardiff

“Time Credits have enabled our volunteers to understand our organisation better, meet new people and have better and more choices in where they volunteer. They have met new friends and tried things they would usually be unable to try. Time Credits are amazing!”
Local partner, Chorley

“A wonderful organisation with a can-do attitude and impressive reach into communities. Professional, responsive, proactive and they are meeting and exceeding our expectations in terms of measurable targets – a joy to work with and we hope to expand the programme and embed it across council services in the medium-longer term.”
Council commissioner

OUR NATIONAL SPEND NETWORK

Spend partners are a fundamental part of the Time Credits model – they provide the exciting opportunities and activities that inspire people to get involved in community action, many for the first time.

• 1,500+ partner organisations in our networks
• 50,000+ People have earned Time Credits to date
• More than 700,000 Time Credits earned across England and Wales

Our spend network is constantly growing and currently includes world-class attractions such as the Tower of London, Blackpool Tower, St Paul’s Cathedral, Lord’s Cricket, Barbican Centre, Wales Millennium Centre, National Botanic Gardens of Wales, The Royal Mint and many National Trust properties. We also partner with many leisure and arts facilities across England and Wales, to offer volunteers activities on their doorsteps.

Take a look at our national spend network.

PROVEN IMPACT

The benefits of Time Credits for organisations are measured and proven. Organisations using Time Credits report a range of positive impacts as a result of increased volunteering and participation, including:

• 49% were able to recruit more volunteers
• 58% were more able to retain volunteers
• 83% said their volunteers felt more valued
• 53% were able to provide more opportunities for people to volunteer
• 70% promoted what they do to more people
• 73% increased opportunities for service user involvement in design and delivery of services
• 70% reported improved health and wellbeing of their beneficiaries
• 72% saved the organisation money
• 43% were able to reach more people who need their services

Time Credits also help to get new and different people involved:

• 55% of people never or rarely gave time before earning Time Credits
• 35-44 is the most represented age ground for Time credits volunteers
• 74% of Time Credits volunteers have a household income of under £30k, 58% under £20k and 10% under £10k
• 30% of people earning Time Credits are unemployed or not working due to disability or illness

Find out more about our impact.

Find out how The Marylebone Project in Westminster use Time Credits to involve people in the community.

Learn how the Lache Community Centre in Chester use Time Credits to recruit and retain volunteers.